FAQS

How much do you charge for delivery?

Standard Delivery 3 - 5 working days: £3.99


What should I do if my order hasn't been delivered yet?

We aim to despatch and deliver items within 3-5 working days. Some of our independent brands may take up to 7 working days. Once you have received your despatch email, we pass your items on to our courier for delivery.

If your parcel is too large to be posted through your letter box and there is no obvious safe place to leave it you should receive a 'sorry we missed you' card.

If you do not receive your order within this time frame and have not received a 'sorry we missed you' card, please get in touch via live chat or hello@popsicle-interiors.com stating your order number.


How do I place my order?

To place an order, select the 'Add to Cart' button displayed on the product page. Once you have finished shopping, click the ‘Cart’ button in the top right hand corner.

Select checkout to go straight to checkout and to complete your order.

If you need to change the quantity of any items, just enter the number required in the quantity box and it will automatically update.

To remove an item from your bag, select the "delete" button (x) on the left. 

Once you have clicked ‘Checkout’, you will be prompted to follow each step to complete your order.

  • Confirm customer email address

  • Shipping

  • Payment

  • Review and purchase

Once your order has been successfully completed, you will be redirected to a confirmation page with your order number.

An email confirmation containing all the order details will also be sent to the email address provided.

You will receive a dispatch email notification once the order has been shipped to let your know your order is on it's way.

We ask that you then allow 3-5 working days for it to be delivered.


Why haven’t I received an order confirmation email?

During busy periods, our confirmation email might take longer than usual to reach your inbox, but it normally delivers within 10 minutes.

If you do not receive the confirmation email, contact hello@popsicle-interiors.com and we will resend it to you.


How do I make a refund?

If for any reason your order is faulty and you would like a refund, please email hello@popsicle-interiors or live chat us with your order number requesting your refund and stating the reason why your item isn’t quite right.

Unfortunately we don’t offer returns if you have just changed your mind or do not like a product.


Can I change my order after I have placed it?

If you need to change your order, please live chat us or contact hello@popsicle-interiors.com and we will try to cancel the order. If this is not possible because it is too late, simply return the incorrect product when it arrives and place a new order for the correct item.


Can I cancel my order after I’ve placed it?

If you have placed your order and decide to cancel it then please live chat us or contact hello@popsicle-interiors.com as soon as you can, and we can let you know if it is possible.

Otherwise, once you receive your order, simply return it to us and we will refund it.


What do I do if I have received an incorrect item in my order?

If you have received an incorrect item in your order, please live chat us or contact hello@popsicle-interiors.com as soon as possible with your order number and details of what you have received, and we will be happy to fix this for you.


What do I do if I am missing an item from my order?

If you are missing an item from your order, we may have sent your items in separate parcels. Check your emails to see if any of your items will be arriving separately. If your items have been sent in different parcels, check inside both parcels to make sure that nothing is missing. If an item is missing from your order, live chat us or contact us at hello@popsicle-interiors.com with the order number and product name.


My item is faulty, what do I do?

We try to ensure that your items arrive in perfect condition; though sometimes things may be damaged in the post.

As soon as you discover a fault, please live chat us or contact hello@popsicle-interiors.com with:

  • The order number

  • The name of the faulty item

  • A photo or description of the fault

Depending on the fault, we may ask you to return the item to us. We will then send you a replacement item or a refund as quickly as we can. If the item has gone out of stock, we will arrange a refund (which usually takes 10 working days to go back into your account) if you haven't specified an alternative item for exchange. Do not return any broken glass or ceramics in the post; a photo is fine.


How do I find a specific product on the site?

Use the top right search bar to search for any product and it will return the relevant results.